Refund policy

Refund & Returns Policy

We want you to feel confident ordering from TruePURE. Because our products are ingestible dietary supplements, we do not accept general returns of opened products. Refunds are available only in the circumstances outlined below, except where otherwise required by applicable consumer law.

Change of Mind & Incorrect Purchases

We do not provide refunds for change of mind, accidental purchases, ordering the wrong product or quantity, or other purchasing errors made by the customer.

Please review your order carefully before completing checkout.

90-Day Money-Back Guarantee

Our 90-Day Money-Back Guarantee is intended for customers who have genuinely trialled the product and are not satisfied with their experience.

To qualify for a refund under the guarantee, the product must have been used consistently and in accordance with the directions provided on the packaging or product page.

We do not provide refunds under the guarantee where the product has not been trialled consistently, has only been used a small number of times, or where the customer has otherwise not given the product a reasonable opportunity to be used as intended.

To make a claim under the guarantee, contact us at support@shoptruepure.com within 90 days of receiving your order. We may request your order details and reasonable information regarding your use of the product before approving the claim.

Dietary Requirements & Ingredients

Complete ingredient, allergen and nutritional information for our products is available on our website before purchase.

It is the customer's responsibility to review this information before placing an order and determine whether the product is appropriate for their individual dietary requirements, allergies, sensitivities or preferences.

We do not provide refunds solely because a customer discovers after purchasing that a product does not meet their personal dietary requirements or preferences, except where the product supplied differs from the information advertised or where otherwise required by law.

If you are unsure whether a product is appropriate for you, please review the product information carefully before ordering.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@shoptruepure.com within 30 days of purchase.

Please include your order number and clear photographic evidence showing the issue.

Once the issue has been verified, we will provide a full refund or replacement, as appropriate. You will not be required to return the defective product unless we specifically request otherwise.

Returns

Because TruePURE products are ingestible supplements, opened products generally do not need to be physically returned when an approved refund is issued.

Please do not send products back to us unless our customer support team has specifically instructed you to do so.

Any unsolicited returns may not be accepted or refunded.

European Union 14-Day Cooling-Off Period

Where your order is subject to the European Union's statutory right of withdrawal, you may have the right to cancel your order within 14 days of receiving it without providing a reason.

This right remains subject to applicable exceptions under EU law, including restrictions that may apply to sealed goods that have been opened after delivery where those goods are not suitable for return for health or hygiene reasons.

Nothing in this policy limits any mandatory rights available to you under applicable consumer law.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after approval for your bank or credit card provider to process the refund.

If more than 15 business days have passed since we confirmed your refund was approved, please contact us at support@shoptruepure.com.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the laws applicable to your purchase.

One thing I'd change from your wording specifically: don't write “we take no responsibility” for dietary needs. The version above gets you to basically the same commercial outcome, but doesn't read like you're trying to contract out of situations where the product was mislabeled or consumer law applies.

Also, because you're advertising a 90-Day Money-Back Guarantee, I definitely wouldn't make the published policy say only “defective products within 30 days.” That could create a pretty ugly mismatch between the PDP promise and the refund policy.