Shipping policy
Shipping Policy
At TruePURE, we offer free worldwide shipping on every order.
Tracking is included with every shipment, so you can follow your order from the moment it leaves our facility until it arrives at your door.
Order Processing
Orders are processed the same day and are typically shipped within 1–2 business days.
Once your order has been processed, we are generally unable to make changes to the order, including changing products, quantities, or cancelling incorrectly placed purchases.
For this reason, we do not offer refunds for incorrectly ordered items or accidental purchases once the order has been processed.
Please review your order carefully before completing checkout.
Tracking Your Order
Every TruePURE order includes tracking.
Once your order has been shipped, your tracking number will be sent to the email address used at checkout.
You can also track your order at any time through:
- Your TruePURE customer account
- Our Track Order page
- The tracking link included in your shipping confirmation email
Please allow a short period after receiving your tracking number for the carrier to update the tracking information.
Free Worldwide Shipping
We provide free standard worldwide shipping with every order, regardless of order value.
Estimated delivery time:
Worldwide Standard Shipping: approximately 10 business days
Delivery times are estimates and may occasionally vary depending on your location, local postal services, customs processing, public holidays, or other carrier delays outside of our control.
Express Worldwide Shipping
Express worldwide shipping may also be available at checkout.
Estimated delivery time:
Express Worldwide Shipping: approximately 5–7 business days
Express shipping speeds are also estimates and may vary depending on destination and local carrier conditions.
Shipping Delays
While most orders arrive within the estimated delivery window, international shipments can occasionally experience delays.
Carrier delays, customs processing, severe weather, public holidays, or other circumstances outside of TruePURE's control may affect delivery times.
A delayed shipment does not necessarily mean the package has been lost. We recommend checking your tracking information first for the latest carrier update.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping information entered at checkout is correct.
Once an order has been processed or shipped, we may be unable to modify the delivery address or redirect the parcel.
If you notice an error in your shipping details, please contact us as soon as possible at support@shoptruepure.com. We will do our best to assist before the order is processed, but changes cannot be guaranteed.
Questions About Your Order
If you have any questions about shipping or tracking, contact our support team at:
Please include your order number so our team can assist you as quickly as possible.